Telehealth Coordinator – 8007 Excelsior

UW Health Partners

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Join the #1 hospital in Wisconsin!

We are seeking a Telehealth Coordinator to:

* Engage with operational colleagues to implement the best telehealth solutions.
* Use previous Epic/MyChart knowledge to understand the best end user experience.


Minimum – Bachelor's degree in Nursing, Healthcare Administration, Public Health, Industrial Engineering, Project Management, Business Administration, or other similar area.

Preferred – Master's degree in Healthcare or Business Administration (MHA/MBA).

Work Experience:

Minimum – Two (2) years of progressive experience applying process improvement and project management skills. Minimum of two (2) years of experience in healthcare industry.

Preferred – Experience working in an academic medical center. Experience working with telehealth services. Epic experience preferred.

Required Skills, Knowledge, and Abilities:

* Effective presentation skills with ability to expertly prepare and present complex information
* Ability to think systematically and understand the implications of policies and practices
* Displays strong analytical and process improvement skills with the ability to implement relevant tools and techniques
* Mastery of Microsoft Office application to create documents, spreadsheets, presentations, roadmaps and workflows
* Ability to identify, collect, and analyze data using quantitative and qualitative methods; interpret and utilize data to drive improvement.
* Knowledge of and experience in the application of PDCA and Lean/Six Sigma.
* Knowledge of business and financial analysis, forecasting and evaluation
* Excellent facilitation, conflict resolution and interpersonal skills
* Proven customer service skills with ability to work within all levels of the organization and maneuver across different organizational entities and political environments
* Knowledge of regulatory requirements, confidentiality standards, and health information management systems

Highly-desired skills

* Previous experience with telehealth.
* Previous experience with program development.
* Familiarity with hospital and clinic care management environments, operations, language and economics.

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

Work Schedule:

Full-time, 40 hours per week. Monday through Friday between the hours of 8:00 AM – 5:00 PM. Hours may vary based on the operational needs of the department.

UW Health Administrative Facilities – UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

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