Senior Practice Manager, Connected Care – Telehealth, Full Time

Dartmouth-Hitchcock Health

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Provides management support for the planning and day-to-day operations of the TeleICU and TeleED services within Connected Care. Encourages standardization of processes and procedures, and is accountable for system operations throughout the organization.
Responsibilities: A listing of the key responsibilities

  1. Leads TeleICU and TeleED in all aspects of the daily operations of the individual service(s). Utilizes problem solving skills and creates a proactive work environment that maintains optimal service functioning.
  2. Interviews and hires support staff. Trains new employees in service administrative procedures, evaluates the performance of secretarial/nursing staff, encourages and supports staff education, and fosters personal and professional development of all support personnel. Maintains and promotes the work environment and performance problems up to and including termination. Continually assesses the services needs and changes support staff roles and levels.
  3. Develops efficient procedures with an emphasis on high quality of patient care in the following areas: clerical procedures, staff communication process, and informational systems use. Develops policies and procedures for all internal operating systems. Standardizes systems between services.
  4. Identifies and develops new programs or methodologies for delivering services by initiating and reviewing proposals for modifying operational systems, practices, policies and procedures, and implementing necessary changes.
  5. Prepares the annual budget, monitors performance to budget, and develops strategies for improvement and/or the correction of deviations from budget.
  6. Provides leadership and direction in maximizing revenues and minimizing operating costs/expenses by periodically reviewing patient billing, coding practices and compliance, fee structure, and the implementations of revenue maximization and cost control measures where appropriate. 
  7. Assures adherence to institutional standards of practice for nursing.
  8. Assures adherence to institutional policies and procedures related to: Human Resources, Compliance, etc.
  9. Creates and updates an orientation program for new team members.
  10. Mentors other Practice Managers and Associate Practice Managers. Assists others with networking throughout D-H to problem solve issues impacting operations.
  11. Performs other duties as required or assigned.

Minimum Qualifications:
  • Bachelors
    of Science degree with 10 years of related supervisory and/or /management
    experience required. 
  • Master's
    degree preferred. 
  • Excellent
    organizational, interpersonal, oral and writing skills required.  Exemplary leadership qualities desired. 
  • Prior
    experience with budgetary preparation and systems development required. 
  • The
    ability to relate and deal effectively with physicians, administrators, support
    staff, and the general public with a high degree of tact and discretion
    required. 
  • Internal
    candidates, recognized as high performers, with significant experience as a D-H
    Practice Manager desired.
Required Licensure/Certification Skills:

None


Other Info

  • Department: Connected Care – Telehealth: D-H Lebanon-MHMH
  • Schedule: Full-time
  • Shift: Day
  • Order ID: 210002JH

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