Certified Medical Assistant – Duke Health System – Telehealth – Durham, NC

Duke University Health System

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Certified Medical Assistant – Telehealth – Durham, NC

General Description of the Job Class

The Certified Medical Assistant functions as an integral member of the virtual clinic interdisciplinary healthcare team in coordinating telehealth visits between patients and clinicians. The Certified Medical Assistant performs routine administrativeand patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensures the virtual clinic runs smoothly.

Duties and Responsibilities of this Level

Clinical responsibilities: The CMA facilitates telehealth visits by takeing medical histories and recording other patient information like vital signs, explaining treatment procedures to patients, and prepares patients for telehealth appointments.

Patient care supportresponsibilities may include:

Collecting relevant patient information in preparation for the virtual clinic telehealth visit.

Assisting the medical and nursing staff during the visit and after the visit in coordinating aspectsof the patient’s follow up care.

Promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record.

Other clinical support responsibilities .

Performs other clinicalfunctions as delegated and supervised by the physician.

Administrative Responsibilities: The CMA greets patients, answers telephones, schedules appointments to include arrive appointments in MaestroCare, checkout patients, and referral scheduling; Arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copays and collections onaccount balances; correspondence, and ordering clinical and clerical supplies and forms. Performs other administrative duties as directed.

May be requested to be aliaison for clinic activities such as Joi nt Commission and falls and/orparticipate in clinic committees.

Required Qualifications at this Level

Education:

Level I — Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.

Level II — Graduation from a medical assistant program accredited by the Commission on Accreditati on of Allied Health Education Programs (CAAHEP) or the Accrediting Bure au of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Level III — Graduatio nfrom a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediti ng Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience:

Level I — No experience required.

Level II — Must have at least 1 year of clinical exper ience as a Medical Assistant in a clinical setting.

Level III — Must have at least 3 years of clinical experience as a Me dical Assistant in a clinical setting.

Note: 1 year of experience will be provided for an Associate degree in Medical Assi sting.

General Ladder Statement: In addition to th e education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensure, and/or Certification:

Level I — C ertification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS require d.

Level II — Certification by AAMA, AMT, NHA-CCM A, NCMA or ARMA required. BLS required.

Level III – – Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS requ ired.

Knowledge, Skills, and Abilities:

Good customer service skills.

Work requires the ability to understand and followoral and written instructions generally acquired through a high school education and med ical assistant programming.

Heavy lifting and the a bility to transport stretcher and wheelchair patients may be required.

Working knowledge of sterile techniques and specia l procedures that are applicable to work performed.

Working knowledge of procedures and techniques involved in administeri ng routine and special treatments to patients.

Wor king knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.

Age specific competencies.

Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information

Ability to establish and maintain effective working relationships with patients and clinic staff

Typing skills

Medical terminology

Levels II an d III — Ability to independently seek out resources and work collabora tively

The intent of this job description is to provide a representative and level of the types of duties andresponsibilities that will be required of positions given this title and shallnot be construed as a declaration of the total of the specific duties andresponsibilities of any particular position. Employees may be directed toperform job-rel ated tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, d isability, gender,gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create acommunity built on collaboration, innovation, creativity, and belonging. Ourcollective success depends on the robust exchange of ideas-an exchange that isbest when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, that the contributions of all individualsare respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department

Minimum Qualifications

Education

Level I — Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.

Level II — Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Level III — Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I — No experience required.

Level II — Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.

Level III — Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year ofexperience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications

Level I — Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Level II — Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Level III — Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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